Table of Contents
Section 1: Introduction and contact information
Section 2: Use of this Website
Section 3: Agreement of purchase
Section 4: Delivery Policy
Section 5: Cancellations, Returns and refunds policy
Section 6: Payments
Section 7 : Responsibility
Section 1: Introduction & Contact Info.
Trading as HEATHER BROOKS (PTY) Ltd 2021/878844/07
Vat number: 9471399205
About: Bh’am is a online store hosting baby products, High quality FDA & FGB Approved. Food grade Silicone. Free from lead BPA, BPS and Phthalates.
Address: Postnet Suite 166, Ballito, Junction Centre, Code 4420
Phone number: +27( 072-153-3756)
E Mail: heather@bhambham.co.za
Web: www.bhambham.co.za
Section 2: Use of the site.
Bh’am baby.. website may be used by persons wishing to browse the content and products in order to make purchases. Persons may not use Bh’am baby website for any fraudulent or speculative transactions. Persons may not copy, reproduce or redistribute any of the content or images available on the website without permission.
Section 3: Agreement of Purchase.
An agreement of purchase between Bh’am baby and customer is valid only once payment has been made and confirmation of payment has been received by Bh’am baby. Until confirmation has been received, all goods remain the property of Bh’am baby.
Section 4: Delivery policy.
- Subject to stock availability and receipt of confirmation of payment, orders will be processed within one working day of receiving the order.
- All orders are displaced via a courier service, within 3- 5 days unless the customer is otherwise advised. A delay in delivery of ordered goods is not grounds for a refund or return.
- Once delivery has taken place, you accept that in order for us to prove delivery we do not have to prove that you personally received the ordered goods, but rather that a person at the delivery address signed for the delivery.
Section 5: Cancellations, return and refund policy.
The provision of services and goods by Bh’am baby is subject to availability. In cases where products or services are not available, Bh’am baby will contact you to discuss alternative options.
Cancellations of orders can only be done if payments for the customer, order has not yet been made by the customer. Once payment has been made for the customer, the order can only then be canceled prior to dispatch by Bh’am baby. The customer is required to contact Bh;am baby regarding cancellation urgently should they require cancelation, as proof of payment is taken as consent to dispatch the ordered products to the customer as soon as possible.
If a product is broken or damaged upon delivery, you must inform Bh’am baby within one working day of receiving it. Bh’am baby will then make arrangements for a replacement product to be sent to you, or to refund you for the damaged or broken product.
If you receive incorrect products in your order, you must contact Bh’am baby within one working day. We will follow up on our system to see whether an error has been made on our side. Should this be the case we will happily make arrangements to collect and have the product deliver the correct one that was originally ordered.
Section 6 : Payments.
6.1 Payment options.
Payments can be made Yoco. If you have made prior arrangements, EFT is also possible:
Bank Details:
Heather Brooks (Pty)
ABSA Classic Account
Account no: 4103101107
Branch no: 632 005
Vat number: 9471399205
Email proof to heather@bhambham.co.za
Section 7: Responsibility.
All aspects relating to the sale of goods and services on the Bh’am baby. Website, customers service and support , dispute resolution and delivery of ordered goods are the responsibility of Bh’am baby….